In the past year or two, we’ve seen many reports regarding the OnePlus devices getting permanent Green lines on the display. The micro-blogging website X (Formerly Twitter) is filled with OnePlus users’ complaints about the issue affecting their AMOLED devices.
As per reports, The older AMOLED devices seem to be the most affected by the Green Lines issue, and the issue is spread across several smartphone makers, price ranges & more.
The issue continues to grow and haunt the users. Now, to tackle the ever-growing issue OnePlus will offer a lifetime screen warranty for its affected device to users in India.
In an exciting announcement that has the smartphone industry buzzing, OnePlus has taken a bold step to address a persistent problem faced by users in India. The company has unveiled a groundbreaking initiative to offer a lifetime screen warranty specifically targeting the notorious “Green Line Issue.” This move not only showcases OnePlus’s commitment to customer satisfaction but also sets a new benchmark in customer-centric services.
Understanding the Green Line Issue
The Green Line Issue has been a thorn in the side of many smartphone users, causing frustration and inconvenience. This phenomenon involves the appearance of an anomalous green line on the smartphone screen. It’s not only an eyesore but can also lead to potential functionality problems. OnePlus users in India have reported instances of this issue, sparking the need for a comprehensive solution.
Unveiling the Lifetime Screen Warranty
OnePlus has taken a proactive stance by introducing a lifetime screen warranty to tackle the Green Line Issue head-on. This warranty is a testament to the company’s confidence in the quality and durability of their devices. It covers any occurrence of the Green Line Issue, ensuring that users can enjoy a seamless smartphone experience without worrying about unexpected screen glitches.
How the Warranty Works
The lifetime screen warranty is a game-changer in the smartphone industry. If a OnePlus device purchased in India displays the Green Line Issue, users can now rest easy knowing that OnePlus has their back. The process is simple and hassle-free. Users can contact OnePlus’s dedicated support team, who will guide them through the steps to claim their warranty. Whether it’s a minor green line or a more pronounced one, OnePlus is committed to rectifying the issue swiftly.
The Benefits for OnePlus Users
This new initiative is more than just a warranty; it’s a statement of OnePlus’s dedication to its customers. Users will benefit from this warranty in several ways:
1. Peace of Mind
No one wants to discover an unexpected issue with their smartphone screen. With the lifetime screen warranty, OnePlus users can enjoy peace of mind, knowing that the Green Line Issue will be addressed promptly and effectively.
2. Enhanced Customer Experience
OnePlus has always been renowned for its exceptional customer service. The introduction of the lifetime screen warranty further solidifies their commitment to providing an unparalleled customer experience.
3. Cost Savings
Screen repairs can be expensive, especially for high-end smartphones. The lifetime screen warranty eliminates the financial burden of fixing the Green Line Issue, saving users from potential repair costs.
4. Brand Loyalty
Customers value brands that listen to their concerns and take action. OnePlus’s proactive approach to the Green Line Issue is likely to foster even stronger brand loyalty among its user base.
How This Sets OnePlus Apart
OnePlus’s decision to introduce a lifetime screen warranty for the Green Line Issue sets a new industry standard. By addressing a common problem that many users face, OnePlus showcases its commitment to innovation and customer satisfaction. This move not only positions OnePlus as a leader in the market but also compels competitors to raise the bar in terms of after-sales services.
As per the report by AndroidAuthority, OnePlus will offer a lifetime screen warranty for its affected device to users in India.
In a statement by OnePlus, “We realize that this issue is a great deal of inconvenience to the affected users, and we apologize for it. In line with our unwavering commitment, we encourage users to visit the nearest OnePlus service center for device diagnosis, and we are providing a lifetime screen warranty for all affected devices by the situation“.
Not only this but select users may also be eligible for the device upgrade discount; this was first discovered by the Telegram users named docnok63 & atharvak5 posted an image of a OnePlus Exclusive Service Centre with the announcement on it, which notified the users about the upgrade discount for the users affected by the Green line issue.
The announcement read – users of the OnePlus 8 Pro, 8T, 9, and 9R that are affected by the Green line issue do not have the spares as these devices are at the end of their life cycle, but to make up for that we are providing an upgrade discount voucher to upgrade to a new OnePlus phone.
It looks like the upgrade discount is indeed true, as the company has confirmed it. The company further elaborated and said, On select OnePlus 8 & 9 service devices, we are also offering a voucher to give users a fair percentage of the device value to upgrade to a new OnePlus device.
One thing to note here is that the lifetime screen warranty & upgrade discount is for Indian users only, and there’s no word on other regions as of now.
Also, the users who opt for the phone upgrade discount will need to buy the new phone from the OnePlus India website only, not through any other online or offline retailers.
Furthermore, the offer announcement does not mention anything about the conditions of the use of the affected devices that will be brought in.
Also, the upgrade discount announcement doesn’t mention anything about the Oneplus 8, 9 Pro, or the newer OnePlus 10 & 11 series of devices. This could probably mean that the newer series isn’t that much affected by the Green Line issue or the company has enough spares for these devices.
With the lifetime screen warranty & upgrade discount announcements, OnePlus users in the country can breathe a sigh of relief that they will finally be able to replace the screen of their devices that they had been trying for quite some time as their devices got rejected or they were asked to pay for the fault they did not commit.
Nonetheless, it’s good to see the company introducing such offers to tackle the situation & help out the affected customers. As for the other smartphone manufacturers have been silent or have been very careful about announcing anything related to this issue.
Hoping that after the OnePlus announcement, more smartphone makers will come forward to announce some sort of relief for the users affected by the Green Line issue.
FAQs (Frequently Asked Questions)
Q1: What exactly is the Green Line Issue?
The Green Line Issue refers to the appearance of an anomalous green line on a smartphone screen, which can impact both aesthetics and functionality.
Q2: Is the lifetime screen warranty available for all OnePlus devices?
Yes, the lifetime screen warranty is applicable to all OnePlus devices purchased in India.
Q3: How can I claim the lifetime screen warranty?
To claim the lifetime screen warranty, users can reach out to OnePlus’s dedicated support team, who will guide them through the process.
Q4: Will the lifetime screen warranty cover other types of screen issues?
The lifetime screen warranty specifically addresses the Green Line Issue. Other screen-related issues may be covered under different warranty terms.
Q5: Does this warranty cover accidental damage as well?
No, the lifetime screen warranty is designed to address the Green Line Issue specifically and does not cover accidental damage.
In a move that reverberates throughout the smartphone landscape, OnePlus’s announcement of a lifetime screen warranty for the Green Line Issue is a testament to their dedication to customers. This initiative not only offers a solution to a persistent problem but also cements OnePlus’s reputation as a customer-centric brand. As users eagerly embrace this new offering, it’s clear that OnePlus is not just selling smartphones; they’re selling peace of mind and a commitment to excellence.